03 FAQ / Index

Clear answers
before you
commit.

The useful details: timelines, what's included, how maintenance works, and what happens if you want to leave. If something isn't covered here, just send the question by email.

Timeline Free mockup in 5 business days. Most sites live within a week of approval.
Ownership Your domain stays in your account. Files transferred to you on cancellation.
Support Three small edits per month included. Email-based, same-day in most cases.
01 · Mockup turn
5days

Free mockup ready in five business days, every time.

02 · Build turn
1week

Most sites are live within one week of final approval.

03 · Response
24hr

Typical reply time for active-plan clients — often same day.

04 · Cancellation
30days

Notice required to cancel. Files and domain transferred at end.

04 Questions

The details people
usually ask first.

If something is not covered here, email the question. You'll get a straight answer before anything moves forward — no obligation, no follow-up sales pitch.

Most sites are live within one week of final approval. We start with a free mockup first so you can see the design before we build anything. Mockups are usually ready within 5 business days.

The monthly plan is required to keep your site live — it covers hosting, maintenance, and support. You can cancel anytime with 30 days notice. When you cancel, we transfer all your files and domain access to you so you're never locked in.

Yes. Your domain is always registered under your own account. We help you set it up and configure it, but it's yours. If you ever leave, you keep your domain with no questions asked.

Website support is included with active maintenance plan clients. Every month your plan includes three minor edits at no extra charge — just email what you need and we'll handle it. Response time is usually same-day or next business day.

Every maintenance plan includes 3 minor edits per month at no extra charge.

Minor edit — a change that affects less than 15% of a page (updating text, swapping a photo, changing a phone number or hour, adding a small section). These are $12 each after your three included edits.

Major edit — a change that affects 15–50% of a page (significant layout changes, new sections, redesigning a portion of the site). These are $90 per page affected.

Full remake — if the changes are large enough that we'd effectively be rebuilding the site, we can redo the whole thing for your original build price.

Not sure which category your change falls into? Email a description and we'll give you a straight answer before doing anything.

Yes. If you already have a domain, we can connect your new site to it. If you have an existing site you want to replace, we'll handle the migration so there's no downtime on the switch.

We focus on Connecticut businesses but we're open to working remotely with businesses elsewhere. Everything can be done over email — no in-person meetings required.

No. I build the base code and overall design myself. I may use AI as a tool to speed up bug fixes, design revisions, and simple new pages, but every change is manually reviewed, tested, and checked for security before it ships.

Just your business name, what you do, and any photos or content you want on the site. If you don't have photos, we can use stock imagery. We handle the writing, layout, and design from there.

Still have questions?

Just send us
an email.

You don't need a perfect brief or a polished request. Tell us what you're trying to do and we'll figure it out together.